SEOUL N HOTEL

Article 1 Application of this Agreement

The Accommodation Contract and related contracts entered into by the Hotel shall And shall be governed by statute or custom in relation to matters not stipulated in the Terms and Conditions.

1. 1.The Hotel shall be subject to the provisions relating to credit card reservation, the details of which are subject to the terms between the credit card company and the hotel's merchant.
2. 2. If the hotel policy does not violate local laws, the hotel may take special measures.

Article 2 In the case of refusal to stay

Our hotel may refuse accommodation if:

1. 1. If the lodging application is not in accordance with this contract
2. 2. If you do not have enough room
3. 3. If the customer who intends to stay is deemed to be in contravention of the laws and ordinances of accommodation or acts of public order or morals
4. 4. If the customer you wish to stay is clearly identified as an infectious disease
5. 5. In case of unnecessary compensation for accommodation
6. 6. When it is deemed to carry pets, dangerous drugs, explosives or weapons.
7. 7. Failure to accommodate accommodation due to natural disasters, facility breakdown, or other unavoidable reasons
8. 8. Where it is deemed impossible to stay as prescribed by the laws and regulations of the Republic of Korea

Article 3 Specification of name, etc.

The hotel will make a reservation for accommodation prior to the date of stay If you have received a reservation, you may be required to specify the following details for the applicant who has made the reservation.

1. 1. Name, gender, nationality and occupation of the guest
2. 2. Other matters deemed necessary by the hotel

Article 4 Accommodation Registration Procedures

Guests must register at the hotel front desk on the day of stay as follows:

1. 1. The provisions of Article 3, Paragraph 1
2. 2. For foreigners, passport number and visa type, date of arrival in Korea
3. 3. For Koreans, your resident registration number
4. 4. Address, occupation, date of birth and age
5. 5. Departure date and time
6. 6. Other hotels deemed necessary

Article 5 check-in

The guaranteed arrival time is after 15:00 pm.

1. 1. You can request a cash deposit of 1.5 times your credit card or the total amount of your stay with your room guarantee.

Article 6 check-out

1. 1. The check-in time is 11:00 am.
2. 2. You will be charged 11,000 per hour by 5pm.
3. 3. If you pass 5:00 pm, you will be charged the full night's room rate.

Article 7 Payment of Fees

1. 1. Payment shall be made by the Republic of Korea currency, traveler's checks, coupons Or by credit card When you leave your room or when you are charged at our hotel Please pay the hotel front desk. However, personal checks are not handled.
2. 2. Even if you do not make your own accommodation, our hotel will charge you a room rate. The accommodation rate is based on 1 person occupancy rate.

Article 8 Deposit

1. 1. The hotel guarantees the reservation only if it is guaranteed by deposit or credit card.
2. 2. The hotel will charge the fee according to the provisions set forth in Article 5 upon cancellation of the reservation and will return the balance if any.
3. 3. If you are requesting a cancellation with a credit card, Number, date and amount of money.
4. 4. All deposits must be guaranteed at least 72 hours before the date of your stay.

Article 9 Reservation Cancellation Refund Policy (Individual / Group)

1. 1. The hotel reserves the right to cancel the reservation if the reservation applicant canceled the reservation.Cancellation Refunds will be charged as follows.
   • 1) Cancellation 6 days prior to the date of stay: 100% of the first day's stay is fully refundable (based on check-in date)
   • 2) Cancellations 5 days to 3 days before the date of stay: 50% refundable (based on check-in date)
   • 3) Cancellations 2 days prior to the day of the stay - Cancellation on the day of the stay: 1 night stay on the first night (based on the check-in date)
   • 4) If the guest does not stay in touch or does not appear: 1 night stay charge (based on check-in date)
   • 5) Natural disaster: No cancellation fee
   • 6) Group (more than 30 people) Cancellation from the accommodation one month ago: 100% of initial deposit refundable
   • 7) Group (more than 30 people) Cancellation 29 days before the date of stay: Initial refund is non-refundable
2. 2. The above cancellation rules are subject to hotel contract or promotion, so you must check the cancellation policy at the time of booking.
3. 3. Even if you reduce your schedule while you are staying, you will be considered as canceled, so you must inform the hotel of your exact dates of stay until 3 days before your stay.

Article 10 Cancellation of Reservation

Hotel reservations may be canceled in the following cases, except as otherwise provided

1. 1. If it is recognized that Article 2 Clause 1 to 9 is applicable
2. 2.If you do not pay the deposit within the deadline set by our hotel
3. 3. If you have asked for clarification of Article 3, but do not specify.
4. 4. If the hotel cancels the reservation in accordance with the provisions of the preceding paragraph, the hotel will refund the cancellation deposit.

Article 11 Operating Hours

The hotel's operating hours are subject to change temporarily without prior notice.

Article 12 Compliance with Usage Regulations

Guests must comply with hotel policies.

Article 13 refusal of stay

The hotel may, even during the accommodation period for which the customer has been accepted, I can refuse to stay.

1. 1. If it is recognized that Article 2 Clause 1 to 9 is applicable
2. 2. In the case of public rooms (dormitories) Accommodations are not available whether accompanied or not.

Article 14 Accommodation Liability

1. 1. From the moment you enter the building, you will observe all the instructions of the hotel. You must leave all your belongings.
2. 2. If the guest is not expected to be in compliance with the rules of use provided by the hotel Our hotel is not responsible for accidents.
3. 3. If the hotel can not provide the guest with a room after the reservation guarantee, Arrange for equivalent or better accommodations. Or 100% refund of the first day's stay.

Article 15 Acquisition and Return of Room Key

1. 1. After registering, the guest will take the key at the front desk and upon departure You must return the keys to the front desk.
2. 2. If the guest has lost his / her key after registration, You must report your loss at the front desk.
3. 3. Room keys are subject to a charge of 10,000 won.
4. 4. If the guest has a key and leaves the room, You must return it to the hotel promptly by any other means.

1. Items of Personal Information to be Collected and Methods of Collection

1. A. Items of Personal Information to be Collected
   1. First, the Company collects the minimum amount of personal information at the time when a user joins the Company’s membership system for the first time in order to provide services and consultations, and the minimum amount of personal information refers to:
      1. [Membership Registration]
         1. Required Items: ID, password, name, date of birth, sex, a cellular phone number for identification and information on legal guardian, if the member is under 14 years of age (name, DI and cellular phone number of the legal guardian is collected, and the information is stored till the child reaches the age of majority.)
         2. Optional Item: E-mail address for emergency contact (optional items are not required to join the membership).
      2. [Organizational Membership Registration]
         1. Required Items: Organization ID, organization name, corporate name (name of the organization), name of the representative, place of business, phone number, administrator ID, cellular phone number of the administrator and affiliation/title of the administrator.
         2. Optional Item: Fax number (optional items are not required to join the membership).
   2. Second, the following information can be generated automatically and collected during the use of a service, or during a business process.
      1. IP address, cookie, date and time of visit, service use record, faulty use record and device information
   3. Third, the following information can be collected among users of additional service(s) and/or customized service(s) through Seoul N HotelID.
      1. If a user has agreed to provide additional personal information.
   4. Fourth, the following information can be collected among users of certain services such as adult content(s), paid services and game(s) in order to observe the relevant laws.
      1. Name, date of birth, sex, duplication of information (DI), connecting information (CI), cellular phone number (optional), I-pin number (if using an I-pin) and domestic/foreign user information
   5. Fifth, the following billing information can be collecting among users of paid service(s).
      1. Credit card payment: credit card company name, credit card number and etc.
      2. Cellular phone payment: cellular phone number, service provider name, payment approval number and etc.
      3. Wire transfer payment: bank name, account number and etc.
      4. Certificate payment: certificate number
2. B. Methods of Collecting Personal Information

   The Company collects personal information through the following methods:

   1. Website, written format, fax, phone, consultation board, e-mail, event submission and delivery request
   2. Provided by a cooperating company
   3. Collection via generated information collection tool(s)

2. Collection and Use of Personal Information

1. A. Fulfillment of a contractual duty to provide a service and payment(s) followed by a provision of a service

   Provision of content(s), provision of certain customized service(s), delivery of good(s) and/or bill(s), identification, purchase and payment and collection of payment

2. B. Management of Memebers

   Provision of membership service, restriction on members those who have violated the Terms & Conditions of Foreheal Hotel, restriction on behaviors that cause normal operation of services, restriction on dishonest use of services, confirmation of intention to join, restriction on joining of a member or number of times of joining, confirmation of agreement of a legal guardian when collecting personal information of a child under the age of 14, identification of the legal guardian, preservation of record for dispute mediation, handling of customer inquiries such as adjustments of complaints, delivery of notifications and confirmation of intention to cancel a membership

3. C. Use for Development of a New Service and Marketing/Advertisement

   Development of a new service and provision of a customized service, provision of a service and advertisement according to statistical characteristics, confirmation of effectiveness of a service, provision of even information and participation opportunities, provision of advertising information, learning of frequency of access and statistics on service use of members

3. Sharing and Provision of Personal Information

The Company shall use the personal information of its members within the range specified under “2. Collection and Use of Personal Information,” and shall not extend the range or disclose the personal information of its members to a third party without a prior consent of users. However, the following cases are exceptions:

1. A. Prior consent of users has been obtained.
2. B. The Company was asked to disclose the personal information of its users according to the law, or a formal request was made by an investigative authority for investigative purposes according to the means and procedures of the law.

4. Consignment of Personal Information

The Company consigns personal information processing as the following in order to improve its services, and has established a set of regulations on consignment of personal information according to the law in order to protect the personal information.

The consignment organization and the range of consignment are as the following:

5. Retention and Use period of Personal Information

The Company will immediately destroy the personal information collected once the personal information retention period expires or else the purpose of processing thereof has been achieved. However, the following information will be retained for the following reasons for a specified period of time:

1. A. Reasons to Retain Information due to the Internal Policy of the Company
   1. Records of dishonest use (records of abnormal service use such as dishonest membership submission and disciplinary records)
      1. Retained Items: cellular phone number identified at the time of membership submission, and DI of legal guardian if the member is under the age of 14
      2. Retention Reason: Prevention of dishonest membership submission and/or use
      3. Retention Period: 1 year
      4. ※ ‘Records of dishonest use’ refers to the records of restrictions made by the Company due to dishonest membership submission, posting of contents that violate the operation principles and etc.
2. B. Reasons to Retain Information according to the Law

   If it is necessary to retain personal information collected in accordance with the law such as the Commercial Law and the Consumer Protection in the Electronic Commerce Transactions Act, the Company will retain the personal information collected during certain periods specified by the each law. In such cases, the Company shall use the retained personal information for the purpose of the retention only, and the retention periods are as the following:

   1. Records on Withdrawal from a Contract or a Subscription
      1. Retention Reason: Consumer Protection in the Electronic Commerce Transactions Act
      2. Retention Period: 5 years
   2. Records on Payment and Provision of Goods
      1. Retention Reason: Consumer Protection in the Electronic Commerce Transactions Act
      2. Retention Period: 5 years
   3. Records on Electronic Financial Transaction
      1. Retention Reason: Electronic Financial Transaction Act
      2. Retention Period: 5 years
   4. Records on Consumer Complaint and Dispute Mediation
      1. Retention Reason: Consumer Protection in the Electronic Commerce Transactions Act
      2. Retention Period: 3 years
   5. Records on Access to Website
      1. Retention Reason: Protection of Communications Secrets Act
      2. Retention Period: 3 months

6. Procedures and Methods of Destroying Personal Information

The Company will immediately destroy personal information when the purpose of collection and use of personal information is achieved.

1. A. Procedures of Destroying
   1. The information entered by the user for the purpose of membership submission and etc. will be moved to a separate DB (a separate filing cabinet for paper) after the purposes are achieved, and destroyed after it is stored for a certain period of time according to information protection clauses pursuant to internal policies and other related laws (see the retention and use period).
   2. The personal information moved to a separate DB will not be used for any purpose other than retention unless necessitated by law.
2. B. Methods of Destroying
   1. Personal information printed on paper must be shredded in a paper shredder or incinerated.
   2. Personal information stored in the form of electronic files must be deleted using a technical method ensuring that the records cannot be reproduced.

7. Rights of Users and Their Legal Guardians, and How to Exercise the Rights

1. Users and their legal guardians may view or modify their own registered personal information or the personal information of children under 14 years of age at any time. If a user or a legal guardian does not agree to the processing of personal information by the Company, he/she can demand to withdraw his/her consent, or request to cancel the membership. However, in such cases, a user might not be able to use the entire or partial service(s).
2. Users and their legal guardians can click on ‘Modify Personal Information’ (or ‘Modify Member Information’) to view and/or modify their own registered personal information or the personal information of children under 14 years of age after going through the identification procedure. Users and their legal guardians can click on “Cancel Membership” to cancel their memberships (to withdraw consent) after going through the identification procedure.
3. Or, contact the Chief Privacy Officer via mail, phone or e-mail, and the Company will process the request without delay.
4. If errors in personal information are requested to be corrected, the Company will not use or provide the personal information until the requested correction has been completed. Also, if the wrong personal information has already been provided to a third party, the Company will immediately notify the results of any corrections to a third party so that the corrections can be made properly.
5. The Company will process the personal information cancelled or deleted at the request of users or their legal guardians as stipulated in "5. Retention and Use Period of Personal Information," and make sure that it cannot be viewed or used for any other purposes beyond the permitted scope defined.

8. Matters concerning the Installation/Operation of an Automatic Personal Information Collection Device and the Rejection Thereof

1. A. What is a Cookie?
   1. The Company uses ‘cookies’ that frequently save and retrieve user’s information in order to provide personalized and customized services.
   2. A cookie is a very small text file that the server, used to operate the Company’s website, sends to a user’s browser. It is saved in the hard disk of the user’s computer. After it is saved, the website server reads the cookie saved on the user’s hard disk when the user visit the website in order to maintain the configurations of the user and provide customized services.
   3. A cookie does not automatically collect information that can identify users, and users can refuse to save cookies or delete the saved cookies at all times.
2. B. Purpose of the Company in Use of Cookies

   The Company uses cookies in order to provide its users with customized and personalized services including advertisements by learning forms of access and use of services of Seoul N Hoteland websites, popular search keywords, secured connection, news edit, scale of users and etc.

3. C. Installation/Operation and Refusal of Cookies
   1. Users reserve the right to choose whether to install cookies. Thus, users can allow cookies, check a cookie each time it is saved, or refuse to save cookies all together by selecting an option on the web browser.
   2. However, if a user refuse to save cookies, he/she might experience difficulties in use of certain services provided by Foreheal Hotel.
   3. Users can allow cookies (on Internet Explorer) as the following:
      1. ① Click the [Tools] button and select [Internet Option].
      2. ② Click the [Privacy Tab].
      3. ③ Adjust your settings.

9. Technical/Administrative Measures to Protect Personal Information

To prevent personal information from being lost, stolen, leaked, altered or damaged and ensure safety when handling the personal information of information principals, the Company takes the following technical/administrative measures:

1. A. Encryption of Password

   Password of each member of Seoul N Hotelare encrypted before they are saved and managed. Only the member knows his/her password, and viewing/modification of personal information is available only to the person who knows the password.

2. B. Security Precautions against Hacking and etc.

   The Company is providing its utmost effort to prevent leakage of and/or damage on personal information of its members by hacking, computer viruses and etc. The Company frequently makes back-ups on data in order to prevent damages on personal information. The Company prevents leakage of and damage on personal information by using the latest vaccine programs. The Company uses encryption communications and etc. to safely transmit personal information on the network. Moreover, the Company is operating an intrusion prevention system to restrict unauthorized external intrusion, and providing efforts to adapt all possible technological measures to obtain systematical security.

3. C. Minimum Number of Employees with Access to Personal Information and Their Training

   The Company strictly limits employees handing personal information to those who manage personal information. A separate password is issued to such employees, and the password is renewed regularly. The Company also emphasizes the importance of compliance with the Privacy Policy of Seoul N Hotel by providing regular education for employees with access to personal information.

4. D. Operation of an Exclusive Organization for Protection of Personal Information

   Moreover, an exclusive internal organization for protection of personal information is operated to monitor compliance with the Privacy Policy of Foreheal Hotel, and if related problems are detected, the Company provides efforts to immediately take corrective measures. However, the Company will not be responsible for any damages occurred due to user’s negligence.

10. Contact Information of Chief Privacy Officer and Administrators

You may report all complaints related to personal information protection in using the Company’s service to the Chief Privacy Officer or department in charge. The Company will provide prompt and sufficient answers to your reports.

11. Duty of Notification

When there is an addition, a deletion or a correction of the content of the current Privacy Policy, the Company will inform users through the ‘Notification’ on the website seven (7) days before the implementation of such changes.

1. Date of Notification: April 1st, 2016
2. Date of Implementation: April 1st, 2016

제1조 영상정보처리기기의 설치 근거 및 설치 목적

서울앤호텔은 개인정보보호법 제25조 제1항에 따라 다음과 같은 목적으로 정보처리기기를 설치·운영 합니다.

1. - 시설안전 및 화재 예방
2. - 고객의 안전을 위한 범죄 예방

※ 주차대수 30대를 초과하는 규모의 경우 「주차장법 시행규칙」 제6조제1항을 근거로 설치·운영 가능

제2조 설치 대수, 설치 位置 및 촬영범위

제3조 관리책임자 및 접근권한자

귀하의 영상정보를 보호하고 개인영상정보와 관련한 불만을 처리하기 위하여 아래와 같이 개인영상정보 보호책임자를 두고 있습니다.

제4조 영상정보처리기기 취급 위탁

서울앤호텔은 服务 이행을 위하여 아래와 같이 영상정보처리기기 취급을 위탁하고 있으며 관계법령에 따라 위탁계약서에 개인정보가 안전하게 관리 될 수 있도록 필요한 사항을 규정하고 있습니다.

제5조 영상정보의 촬영시간, 보관기간, 보관장소 및 처리방법

처리방법 : 개인영상정보의 목적외 이용, 제3자 제공, 파기, 열람 등 요구에 관한 사항을 기록관리하고, 보관기간 만료시 복원이 불가능한 방법으로 영구 삭제(출력물의 경우 파쇄 또는 소각)합니다.

제6조 개인영상정보의 확인 방법 및 장소에 관한 사항

1. - 확인 방법 : 호텔의 영상정보 접근 권한자에게 미리 연락하고 방문하시면 확인 가능합니다.
2. - 확인 장소 : CCTV 열람 가능 부서(안전실 등)

제7조 정보주체의 영상정보 열람 등 요구에 대한 조치

귀하는 개인영상정보에 관하여 열람 또는 존재확인·삭제를 원하는 경우 언제든지 영상정보처리기기 운영자에게 요구하실 수 있습니다. 단, 귀하가 촬영된 개인영상정보 및 명백히 정보주체의 급박한 생명, 신체, 재산의 이익을 위하여 필요한 개인영상정보에 한정됩니다. 서울앤호텔은 개인영상정보에 관하여 열람 또는 존재확인·삭제를 요구한 경우 지체없이 필요한 조치를 하겠습니다.

제8조 영상정보의 안전성 확보조치

서울앤호텔이 처리하는 영상정보는 암호화 조치 등을 통하여 안전하게 관리되고 있습니다. 또한 서울앤호텔은 개인영상정보보호를 위한 관리적 대책으로서 개인정보에 대한 접근 권한을 차등부여하고 있고, 개인영상정보의 위·변조 방지를 위하여 개인영상정보의 생성 일시, 열람시 열람 목적·열람자·열람 일시 등을 기록하여 관리하고 있습니다. 이 외에도 개인영상정보의 안전한 물리적 보관을 위하여 잠금장치를 설치하고 있습니다.

제9조 개인정보 처리방침 변경에 관한 사항

이 영상정보처리기기 운영·관리방침은 2014년 9월 19일에 제정 되었으며 법령·정책 또는 보안기술의 변경에 따라 내용의 추가·삭제 및 수정이 있을 시에는 시행하기 최소 7일전에 서울앤호텔 홈페이지를 통해 변경사유 및 내용 등을 공지하도록 하겠습니다.

최초 공고일자 : 2015년 07월 01일